Privacy Policy
Last Updated: May 8, 2025
1. Introduction
RealConnect Pty Ltd ("RealConnect", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate matchmaking platform ("Platform").
By accessing or using the Platform, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use our Platform.2. Information We Collect
Personal Information
We may collect personally identifiable information, such as:
- Name, email address, phone number, and postal address
- Professional credentials and licensing information (for Agents)
- Property details (for Homeowners)
- Payment information (processed securely through Stripe)
- Profile information and preferences
- Identity verification information (processed through Auth0)
Non-Personal Information
We may also collect non-personal information, including:
- Browser type and version
- Operating system
- IP address
- Access times and dates
- Referring website addresses
- Platform usage patterns
3. How We Use Your Information
We may use the information we collect to:
- Facilitate matches between Agents and Homeowners
- Process payments and bids
- Verify user identity
- Communicate with you about your account and our services
- Provide customer support
- Improve our Platform and user experience
- Send promotional communications (with your consent)
- Display targeted advertisements
- Prevent fraud and enforce our Terms of Service
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Other users of the Platform as necessary for matchmaking functionality
- Third-party service providers (payment processors, identity verification services)
- Legal and regulatory authorities when required by law
- Business partners for promotional purposes (with your consent)
- Potential buyers in the event of a business sale or merger
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in Section 10.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our Platform may not function properly.
8. Third-Party Links
Our Platform may contain links to third-party websites or services that are not owned or controlled by RealConnect. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
9. Children's Privacy
Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
RealConnect Pty Ltd
Email: privacy@realconnect.com
Address: [Your Business Address], NSW, Australia
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.